We will close for the Festive Season at 12pm, 21/12/18 and re-open 07/01/18. Online orders for 2018 delivery should be placed by 12pm, 17/12/18.



Shipping & Returns

Shipping is free anywhere in Australia for orders over $99.

School First Aid Supplies and School First Aid Kits will be despatched within 48 hours when you place your order between 8am and 12pm Monday to Friday, product availability pending.

Shipping rates

Order value - Shipping rate

Under $99 - $15.00

Over $99 - Free

Signature on delivery

Your shipping address must be attended during business hours as we require a signature upon delivery.

Customer pick up

Avoid shipping costs and collect your order directly from our office at 5 Cato Street, Hawthorn East, Victoria. Call Student First Aid Customer Care on 1300 017 036 to arrange pick up between 8am and 4pm, Monday to Friday.

Product returns

As soon possible after delivery, please check your goods.

Notice of discrepancies or returns must be made to our office within seven days of receiving your goods. We’ll issue a Return Authorisation Number, which must accompany the returned goods, unused and in the same condition they were sent.

We undertake to replace, exchange or refund any undamaged product returned to us unused, with a Return Authorisation Number. For change of mind, a restocking fee of 20% may apply. Shipping expenses can only be refunded if the goods are faulty or do not match your order.